Shipping policy

General Information
To ensure your package is delivered correctly and within the time frames we advertise, please make sure your address is entered accurately and includes all relevant information. Correct abbreviations, street numbers, and apartment or unit numbers are important for timely delivery. We are not responsible for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect or entered incorrectly at the time of purchase.

Processing Time
All orders have a processing time separate from the time it takes to reach you after the carrier picks up the package. Standard orders typically take up to 1-2 business days to process.

Shipping Rates & Timelines
Our company is registered in Hong Kong, and orders are shipped from our US fulfillment warehouse in Georgia. Estimated shipping time is 2-5 business days via UPS (occasionally USPS, depending on the destination).

Free Shipping
Orders over $50 ship free to anywhere in the United States, including Alaska, Hawaii, and US territories.
Orders under $50 may be charged a shipping fee, which is calculated and displayed at checkout.
When your order ships, you will receive an email with tracking information.
Some events are outside our control (natural disasters, holidays, weather, etc.) and may cause shipping postponements. We cannot guarantee the exact delivery time; delivery is the responsibility of the shipping carrier.

Delivery Claims
If you experience a non-delivery, or your tracking shows the package as delivered but you have not received it, please contact us within 10 days to file a claim. We will help you work with the carrier. Claims can take up to 30 days to complete. We do not accept responsibility for packages the carrier confirms as delivered, and we do not issue refunds or credits for such packages.

Tracking
We provide tracking for every order. Tracking becomes available once your order ships. If you need help, you can check your order status on the Track Your Order page.

Change or Cancel
We begin working on your order as soon as it is submitted, so we are rarely able to change or cancel it. If your order was placed within the last 24 hours, please contact us and we will do our best to help.

Questions
If you have any questions about shipping, please contact us at support@mysuperboxtv.co.