Refund policy

Return Eligibility
We accept returns within 14 days of delivery under the following conditions:
- The item is in its original, unopened, factory-sealed packaging
- A confirmed hardware defect or damage upon arrival is reported with supporting evidence
Items that have been opened, used, or show signs of wear are not eligible for a return or refund.

How to Start a Return
Please contact our customer service team first to request a Return Authorization (RA) number and the return shipping address. Returns cannot be processed without prior authorization.
Contact: support@mysuperboxtv.co

Return Address
Eligible returns are received at our US warehouse:
4899 Buford Hwy NE #Dock B
Peachtree Corners, GA 30071, United States
Our company is registered in Hong Kong; the US address is a fulfillment warehouse where returns are received for faster processing.

Shipping Costs
- If the unit has a confirmed hardware defect, we replace it and provide a prepaid return label for the return shipping. Please provide photos or video showing the issue as supporting evidence.
- If the item is unopened and in good condition but you no longer want it, the customer is responsible for return shipping, and the original shipping cost is non-refundable. If the order originally received free shipping, the actual shipping cost will be deducted from the refund.

Return Process
1. Contact us to obtain a Return Authorization (RA) number and return
address
2. Package the item securely in its original packaging
3. Ship to the address provided and send us the tracking number
4. Once our warehouse receives and verifies the returned item, we will
process your refund

Refund Timing
Refunds are processed within 1-3 business days after the returned item is received and verified. The refund will appear in your original payment account within 1-7 business days, depending on your bank.

Questions
Contact us at support@mysuperboxtv.co.