FAQs

Are we an authorized seller?

Yes, we are an authorized reseller of SuperBox, authorized to help with
technical issues, remote support, replacement, and warranty.
We are only responsible for orders placed through our website, and we do
not handle claims for purchases made elsewhere.
Some customers who bought from other sellers received unlicensed or
prohibited devices and could no longer reach the seller. Please be careful
who you buy from.
You can verify our authorization at any time through the verification page
(Authorization Code: SP202303141).

Products FAQs:

What is SuperBox? 

SuperBox is a multimedia device for home entertainment. It offers up to
4GB RAM and 64GB storage, supports Ethernet and dual-band WiFi for a
stable connection, and includes a Bluetooth remote with voice command and
hotkeys for easy navigation.

Can you use the  service without the box? 

Each SuperBox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

What is SuperBox S8?

SuperBox S8 is the current generation of SuperBox. With 4GB RAM and
generous storage, it offers Ethernet and dual-band WiFi for a fast, stable
connection, and a Bluetooth remote with voice command and hotkeys.
The S8 series is available in four versions — S8 Pro, S8 Plus, S8 Max, and
S8 Ultra — compared on the model comparison page. The new generation
brings an updated interface, plus Time Shift and Parental Control.

What is Time-Shift?

Time Shift is a feature on the S8 series that gives you more control over
playback.

Does it require connecting WiFi?

For smooth playback, keep the box close to the WiFi router. We recommend
at least 25-100 Mbps internet speed.

How many TVs can connect to one box?

One TV connects to one box. Multi-screen support is not currently
available.

Do you need a smart TV?

No. You only need a TV with AV or HDMI input and an internet connection.

What is the range distance from the box for optimum viewing on a TV?

The box connects to the TV with an HDMI cable (included). The closer to
the TV, the better.

Is SuperBox legal?

SuperBox is a legal Android device. We provide the hardware; customers
choose which apps to install. Each device includes a signed Disclaimer
Notice stating it is an open platform that hosts apps the user downloads.
Responsibility for the apps and content used rests with the user, who must
comply with applicable copyright laws. We are not responsible for how
customers use the device.

What is our warranty policy? 

The SuperBox warranty period is one year. If you have a problem, contact
our customer service and technical support will help you. If the hardware
cannot be fixed, you can send the product to us for repair within the
one-year warranty. After the warranty period, repairs are available at a
separate cost.

 

Setup & Using

How to set up after receiving Superbox? 

We’ve created many tutorials about how to set up and tutorials of superbox, To set up your superbox, please check our blog page:
SuperBox Beginner's Guide: 5-Step Setup for New Users

How do you change the time zone on the box? How to get the Superbox to display the correct time?

Please go through the Settings (Gear Icon) from the home page. It's under Device Preferences on the Settings. The date and time setting option should be there. Please make sure that the correct time zone is selected

How to add your favorite?

If you want to add a favorite , go to the press the "OK" button on the remote to show the on the left side. From there, you can select , then press and hold the "OK" button for a few seconds until the star gets highlighted. It then gets added in the favorites section. 

What does "device prohibits (202)" mean?

Device prohibition does not occur on our devices, and we don't interfere
with other retailers. If you see this error, contact the seller. We only
support orders from our website — if you ordered from us, send your name
or order number and MAC address and we'll help.

How do I fix error code 1004?

For Token 1004, the tech suggest that you have to restart your network

Can you play games on the box?

Yes, but we don't recommend large RAM games that may overheat the box.

Nothing loads — what can I do?

Reboot your SuperBox and router, then try forgetting the network and
reconnecting.

 

Orders & cancellations 

How do I place an order?

After adding items to your cart, click check out on the cart page and
follow the checkout steps.

Which payment methods do you accept?

We currently accept PayPal. After you order, a standard pre-authorization
check is placed on your payment method to confirm funds, and it completes
once the order is packed and ready to ship. If billing or shipping
information is incorrect, we'll contact you before shipping.

Can you pay with a credit card?

Credit card payments are processed through PayPal. You can link a credit
card to PayPal in about 2 minutes — see the PayPal guide.

How safe is my personal information?

Our site uses SSL encryption to protect information sent during checkout.
We do not store your payment information.

Can I change or cancel my order?

We begin working on orders as soon as they're submitted, so changes or
cancellations are unlikely. If your order was placed within the last 24
hours, contact us and we'll do our best.

 

Shipping

Processing Time
Please allow 1-2 business days (excluding weekends and holidays) to
process your order.

Shipping Rates & Timelines
Orders ship from our Georgia warehouse, with an estimated 2-5 business
days via UPS (occasionally USPS). Shipping is free for orders over $50,
including Alaska, Hawaii, and US territories.

If you receive an error during checkout, contact support@mysuperboxtv.co.

SuperBox Products: S8 Pro, S8 Plus, S8 Max and S8 Ultra.