Encountering viewing issues? Our 24/7 technical support is just a tap away. Access it directly through the Customer Service Gear Icon on the homepage for swift assistance.
Facing challenges with your entertainment experience? Let's troubleshoot by rebooting your SuperBox. Power it off via the remote control and unplug the device. For optimal performance, consider using Wi-Fi over Ethernet connectivity.
Experiencing buffering, especially on VOD? Follow these steps:
- Open the VOD app.
- Navigate to the Settings tab.
- Select the icon beside the "Decode" option.
- Experiment with different Decode options and relaunch VOD.
If issues persist, consider a factory reset via the "Reset TV Box" option in Settings. Note that this will restore default settings but may delete stored data and apps.
For tailored assistance or server-side checks on specific shows, reach out to us for personalized support.
Get your SuperBox Supreme SuperBox S6 Max, SuperBox S6 Pro, SuperBox S6 Ultra Now.
Get your SuperBox Supreme SuperBox S6 Max, SuperBox S6 Pro, SuperBox S6 Ultra Now.